Frequently Asked Questions
Ordering & Delivery
Where do you ship from?
All orders are dispatched from our fulfilment centre in Adelaide, South Australia.
How much is shipping?
Standard shipping is free on Australian orders over $60 AUD. Orders under $60 are charged at the rate shown at checkout.
How long will my order take?
Orders are typically dispatched within 1–2 business days. Delivery times then depend on your location and the carrier — metropolitan areas are usually faster than regional.
Do you ship internationally?
At present we ship within Australia only.
How do I track my order?
You'll receive tracking details by email once your order is dispatched. You can also use our Track Your Order page.
Returns & Refunds
What is your returns policy?
We accept returns within 60 days of delivery in accordance with our published store returns policy. Contact us to arrange a return.
How do I request a return?
Get in touch through our Contact Us page with your order number and we'll walk you through it.
When will I receive my refund?
Refunds are processed once the return is received. Depending on your bank, funds usually appear within a few business days of processing.
Our Products
Are your products made in Australia?
Health & Heal Supplements is an Australian-owned business based in Adelaide. Our products are sourced from a range of manufacturers, all working to GMP-certified standards. Country of manufacture is listed on each product label.
Are your products tested?
Our products are manufactured in GMP-certified facilities. Specific testing and certification details are shown on individual product pages and labels.
Are your products suitable for vegans or vegetarians?
Many are, but it varies by product. Check the individual product page and always read the label for full ingredient information.
Do your products contain allergens?
Allergen information is printed on each product label. Always read the label before use, particularly if you have known allergies.
How should I store my supplements?
Follow the storage directions printed on the product label. Most products should be kept in a cool, dry place away from direct sunlight and out of reach of children.
Using Supplements
How do I know how much to take?
Always follow the directions for use printed on the product label. Do not exceed the recommended daily dose.
Can I take more than one of your products at once?
Many people take more than one supplement. If you're unsure about combining products, or you're taking prescription medicines, speak to your doctor or pharmacist first.
Can I take these while pregnant or breastfeeding?
Seek advice from your healthcare professional before taking any supplement during pregnancy or while breastfeeding.
Are your products suitable for children?
Only products specifically labelled for children are suitable for children. Adult products should not be given to children. Always read the label.
I'm taking prescription medication — is that a problem?
Some supplements can interact with prescription medicines. Talk to your doctor or pharmacist before starting any new supplement if you're on medication or managing a health condition.
Payment & Account
What payment methods do you accept?
All payment options available to you are shown at checkout. Payments are processed through encrypted, secure channels.
Do I need an account to order?
No — you can check out as a guest. Creating an account makes it easier to track orders and reorder.
Do you have a discount for first-time customers?
Yes — sign up to our mailing list for a discount on your first order.
Still Need Help?
If your question isn't answered here, get in touch through our Contact Us page. We're an Australian-based team and we read every message.
Always read the label and follow the directions for use. Supplements are not intended to diagnose, treat, cure, or prevent any disease. If symptoms persist, talk to your health professional.