Shipping policy
Where do you ship from? All orders are shipped directly from our fulfilment centre in Australia, ensuring fast handling, genuine products, and reliable delivery.
Do you ship internationally? Yes, we ship worldwide. Delivery times and customs processing vary by destination.
How long does shipping take? Orders are processed within 1–2 business days.
- Australia Standard: 3–7 business days
- Australia Express: 1–3 business days
- New Zealand: 5–10 business days
- International: 7–14 business days
How much does shipping cost?
- Australia Standard – $7.95 AUD | Express – $12.95 AUD
- Free standard shipping on Australian orders over $60 AUD
- New Zealand – flat $14.95 AUD
- International – flat $24.95 AUD
Can I track my order? Yes — you'll receive a tracking email once your order ships.
Package delayed, lost, or damaged? Contact support@healthandheal.com within 48 hours of the issue with photos if damaged.
P.O. boxes? Yes, we deliver to all P.O. boxes across Australia.
Customs/import taxes? International orders outside Australia may attract customs duties — these are the customer's responsibility.